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CAREERS

Currently in need of the following:

We hire exceptional people.

We want individuals who thrive on being challenged and are passionate about building a great company as well as growing with the company.

careers1

 Trade Marketing  Specialist – Events Operations

General Job Purpose

Trade Marketing (Operations Specialist) is a member of the Trade Marketing & Events support group of the North America region.  Primarily functions as the Trade Mktg / Events Operations Specialist that acts as support for the Group Head, the Project Leads and also acts as a Sales Support to the AEs whenever necessary.  Traveling outside the HQ and within a period of time during projects is expected.

KEY DUTIES AND RESPONSIBILITIES:

1. Events Specialist: Project Lead

  • Champion / Main Driver of an event
  • Manages the project based on approved P&L
  • Keeps the project on track based on ideal event timelines and milestones
  • Scopes / Sources / Initiates negotiation with appropriate venues for the event
  • Does initial review of supplier contracts
  • Coordinates with internal resources (ie marketing, PR, production)
  • Direct contact person of Manila Global Events for assigned projects
  • Provides on-site requirements of other business units (ie AdSales)

2. Project Lead Group Sales Support

  • Managing schedules of group meetings
  • Coordinates with internal support groups for Trade Marketing functions (ie Trade Events)
  • Assists group when necessary, and coordinates with Finance for requests, etc.
  • Provides support to the group when clients and partners visit HQ (ie meetings, shoot, functions)

May be asked to perform other tasks as may be required.

MAJOR INTERNAL AND EXTERNAL CONTACTS

Internal Contacts:

  •             Events Project Leads – regular basis
  •             AdSales Account Executive (Region & Manila) – when required or on-a-need basis
  •             Group Head – regular reporting requirements and other special projects
  •             MPEG, S&D, Marketing, Finance – on a per-project basis

External Contracts:

  •            Events Suppliers – as necessary

 QUALIFICATIONS

  • Degree and/or Background in Marketing, Events, Project Management
  • At least a 2-year experience in events and/or project management
  • Has good verbal, written and interpersonal communication skills
  • Has demonstrated tenacity, cool demeanor, analytical thinking.

Interested applicants must submit their resume through this email address:

hrna@abs-cbni.com

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Trade Marketing Specialist – Events Project Lead

General Job Purpose

Trade Marketing Specialist is a member of the Trade Marketing & Events support group of the North America region.  Primarily functions as the Trade Mktg / Events Specialist that acts as key driver of events/projects. The position also assumes any of the three main functions of Trade Marketing – Trade Communication / Productions Services / Sales Services.  Traveling outside the HQ and within a period of time during projects is expected.

MAJOR DUTIES AND RESPONSIBILITIES:

 1. Events Specialist: Project Lead

  • Champion / Main Driver of an event
  • Manages the project based on approved P&L
  • Keeps the project on track based on ideal event timelines and milestones
  • Scopes / Sources / Initiates negotiation with appropriate venues for the event
  • Does initial review of supplier contracts
  • Coordinates with internal resources (ie marketing, PR, production)
  • Direct contact person of Manila Global Events for assigned projects
  • Provides on-site requirements of other business units (ie AdSales)

2. Trade Communication; and/or

  • Mounts the Trade Event based on Group Head’s plans
  • Development of sales tools as per needed:
    • Media kit
    • Powerpoints
    • Sales flyers / One-sheets
    • Folders
    • Product Updates
  • Updating of mailing list / Sending e-mailers
  • Determines and manages seasonal sales giveaways
  • Client gifting
  • Strategizes and works with other internal groups for corporate Holiday gifts.

3. Production Services; and/or

  • Initiating “Day One” discussion with AE and client for production requiements
  • Tracks, traffics, and supervises production efforts of AEs
  • Preparing status reports of all production efforts
  • Tasks product/program owners of advising group of opportunities (ie during regular CASE meetings)

 4. Sales Services

  • Initiating “Day One” discussion with AE and client for production requiements
  • Tracks, traffics, and supervises production efforts of AEs
  • Preparing status reports of all production efforts
  • Tasks product/program owners of advising group of opportunities (ie during regular CASE meetings)

May be asked to perform other tasks as may be required.

MAJOR INTERNAL AND EXTERNAL CONTACTS

Internal Contacts:

           Group Head – regular reporting requirements and other special projects

           Trade Marketing Ops Specialist – regular basis

           AdSales Account Executive (Region & Manila) – when required or on-a-need basis

          MPEG, S&D, Marketing, Finance – on a per-project basis

External Contracts:

          Events Suppliers – as necessary

 QUALIFICATIONS

  •  Degree and/or Background in Marketing, Events, Project Management
  • At least a minimum of 4-year experience in events and/or project management
  • Has a good working knowledge and understanding of P&L
  • Has good verbal, written and interpersonal communication skills
  • Has demonstrated tenacity, cool demeanor, analytical thinking.

Interested applicants must submit their resume through this email address:

hrna@abs-cbni.com

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IT Systems Analyst

General Job Purpose

IT Systems Analyst  is responsible in providing the information requirements and systems needs of the region that he is assigned to.  He/she reports the day to day systems applications running on the ground and helps in planning, budgeting and managing the IT infrastructure systems in their region.

The Regional IT Systems Analyst supports the Regional IT Operations Head (RIOH) and Regional IT Officer (RIO) in the implementation of region-specific initiatives and by carrying out the IT plans according to the systems, policies, procedures and standards designed and formulated for global implementation.  He/she delivers the information requirements of the region in a timely manner and in the most cost effective way.  He/she is responsible for gathering and understanding all information requirements, government regulations and all region-specific requirements that may impact the design and delivery of global information systems.

The Regional IT Systems Analyst will cover the following areas:

  • IT Account Management
  • IT Project Management and Systems Implementation
  • User Training
  • Systems and Users Support
  • Systems Operations, Administration and Applications Support
  • Helpdesk/Technical Support
  • IT Process and Procedures Definition and Enforcement
  • IT Management and Governance

MAJOR DUTIES AND RESPONSIBILITIES:

I. Account Management

  •  Provide inputs to the regional planning, budgeting and regular management meetings
  • Hold account management meetings
    • Ensure alignment of the business unit’s plans to the IT plans
    • Provide regular update on the projects, services rendered (including SLAs), systems issues and IT plan
  • Provide inputs to the development of the regional IT plan
  • Coordinate with the Global IT Teams on the region’s requirements
  • Ensure that the both regular and adhoc information system requirements are delivered

II. IT Project Management and Systems Implementation

  •  Gather the required inputs during the Pre-project Initiation and Project Initiation stages of any solutions  delivery project :
  • Prepare Cost Benefit Analysis
  • Define Project Scope
  •  Work closely with the Business Process Owners, Global IT Solutions Delivery(SD), Global IT Services Management and Global IT TRMO groups during the following stages of systems development and implementation:
  • Requirements Gathering (Documentation, Review and Approval of Requirements Gathered, Verification of Scope)
  • Process Design
  • Policies and Procedures Definition (Development, Documentation and Sign-off)
  • Functional Design (Development, Review and Sign-off of Functional Requirements)
  • Technical Design (Sign-off)
  • System Testing (Development, Review and Sign-off of Business Scenarios and Test Plan, Participation in end to end testing)
  • User Acceptance Testing (Coordination and Overseeing of UAT, Obtaining User Sign Off)
  • Implementation (Coordination and Scheduling of Training, Definition and Sign-off on Conversion Plans, Defining and Signing Off on Support Escalation procedures, Defining and Signing Off on Contingency Procedures, Lead Conversion from Process Owners’ end)
  • Post Implementation (Securing System Acceptance and Final Systems/Project Sign-off)
  •  Lead and conduct regression testing when there are enhancements to any existing system or during new software releases
  •  Manage projects that will be assigned by the Regional IT Operations Head
  •  Work closely with Global IT Services Management team on the following :
  • Data gathering and implementation of Executive Information Systems (EIS)
  • Implementation of other systems that will help improve the delivery of IT applications and services
  • Support during IT audits specific to the region and implement solutions that will address any audit findings

III. User Training

  •  Work closely with Global IT in the development of training materials and in the actual conduct of user training for new systems implementation projects
  • Conduct user training when there are enhancements to any existing system or there are organizational changes
  • Send feedback to Global IT for any comments/suggested improvements gathered from the conduct of user training
  • Ensure that the most current user reference guides are available and accessible

  IV. Systems and Users Support

  • Coordinate with the Regional HR and Global TRMO for the set-up/maintenance of the following requirements:
  • Mail/Messaging User IDs (e.g. LN, instant messaging, etc.)
  • User IDs
  • Application Account User IDs (e.g. GOMS, EIS, ITS, RMS, etc.)
  • Ensure processing of regularly scheduled requirements of application systems and handling of adhoc requests in accordance to established guidelines
  • Provide first level applications support
  • Elevate application support requirements according to the defined escalation process and ensure the completion of pending items
  • Ensure adherence to the escalation process and give feedback that may help improve the escalation process
  • Handle all types of IT feedbacks and requests (hardware, software, network, etc).
  • Recommend technology solutions for work simplification and more efficient operations
  • Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) 

V. IT Processes and Procedures Definition and Enforcement

  •  Support the process owners in the development of detailed policies and business processes by providing inputs where technology and/or system functions can contribute to process streamlining
  • Work with Global IT Service Management Group in developing detailed policies and business processes that will cater to the unique requirements of the region
  • Implement and monitor compliance to IT policies and procedures
  • Work with Global IT Solutions Delivery Group in developing detailed user procedures in relation to any application deployment and with the Global IT TRMO Group in relation to any infrastructure deployment

VI. IT Management and Governance

  •  Attend to administrative matters including performance management, employee development, time and attendance, employee relations and budget
  • Provide inputs to the creation and delivery of regular management reports on projects, issues, cases and change requests
  • Provide inputs to the preparation of the hardware, software and services acquisition plan for the region
  • Provide inputs to the cost benefit analysis for major IT asset acquisitions for the region
  • Provide inputs to request for proposals (RFPs), evaluation and  recommendation
  • Participate actively in all regional IT team meetings, regional operations and project meetings
  • Conduct IT account management meetings
  • Participate actively in the Global IT General Assembly meeting
  • Participate actively in all audit related activities and requirements

QUALIFICATIONS:

  •  Graduate of BS degree, preferably in Computer Science, Industrial Engineering, or other related field
  • At least 3-5 years work experience or combined exposure on Programming, Systems Analysis and Design, Systems Implementation, Systems Administration, Technical Support and Project Management, with at least 1 year in a supervisory capacity
  • 1-2 years work experience in broadcasting or related industries a plus

COMPETENCIES REQUIRED OF THIS POSITION

  • Displays planning, leading, organizing, controlling and decision-making abilities
  • Working knowledge in computer systems, operating systems, databases, software applications and computer networking
  • Extensive knowledge on general business processes, industry practices and standards, operational and management reporting standards
  • Good interpersonal, leadership and intellectual skills
  • Good verbal, written and presentation skills
  • Strong analytical skills and attention to details
  • Ability to assess, select, negotiate and manage third-party service providers
  • Results and quality orientation
  • Good team player attitude and customer service orientation
  • Creativity and resourcefulness
  • Flexibility to adapt to the ever-changing IT environment
  • Command of the Filipino language a plus

Interested applicants must submit their resume through this email address:

hrna@abs-cbni.com

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Software Application Engineer

General Job Purpose

The Software Application Engineer is primarily responsible for translating software requirements into workable programming code and maintaining and developing programs for the Company’s digital products.  This position will be responsible for designing, building, testing and implementing web-based applications that perform specific tasks.

KEY DUTIES AND RESPONSIBILITIES:

  1. Responsible for designing logic that delivers computing system functionality
  2. Responsible for developing enhancements that enable positive user-experience
  3. Responsible for translating business requirements for digital products into programming codes.
  4. Responsible for producing and implementing application programs in accordance with specific business needs.
  5. Responsible for ensuring that the codes optimally perform specific tasks
  6. Responsible for communicating progress, technical issues and resolution to the team or his Direct Supervisor.
  7. Responsible for breaking down program specification into its simplest elements and translating this logic into a programming language
  8. Responsible for devising possible solutions to anticipated problems
  9. Responsible for conducting initial tests and installing the program into production
  10. Responsible for reacting to problems and correcting the program as necessary
  11. Responsible for evaluating and increasing the application end products’ effectiveness
  12. Responsible for establishing a detailed program specifications

Qualifications (educational attainment, work experience/s, skill/competencies, qualities)

(Indicate the minimum requirements to perform the job satisfactorily)

 Educational Attainment: Graduate of BS in Computer Science or BSIT or any equivalent  course

Minimum requirements: 2-3 years experience in Web Development or any similar  position

Technical skills required: Demonstrates applied knowledge of application programming; capable of taking projects from wireframes to production; Must be experienced in ASP.net, C#, PHP, Javascript, JQuery, HTML5, MVC, MSSQL, MySQL, TDD, BDD, Video Streaming, REST API, SOAP, Microsoft Azure, CSS, CSS3

Technical skills (optional): AngularJS, neo4j, DocumentDB, noSQL

Other skills required: Kentico development

Interested applicants must submit their resume through this email address:

hrna@abs-cbni.com

 

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 Remittance Teller

(Will be based in West Covina, Los Angeles California)

General Job Purpose

Under the supervision of the Operations Head, operates a remittance center and ensures that remittances are received within standard timelines by beneficiaries.
Responsible for the proper entry of transactional details in the management system including preparation and submission of reports as may be deemed necessary by AGRI managements.

KEY DUTIES AND RESPONSIBILITIES:

(List major functions or duties which the incumbent must perform to realize the position’s objectives)

I. REMITTANCE PRODUCT DELIVERY

  • Receive, record, process and deposit customer remittances and transaction fees received at the center according to AGRI’s policies and procedures
  • Assess all documents submitted by customers and makes the decision to proceed or not proceed with the transaction based on the sufficiency of the submission. Identifies requests and validates all additional documents required for submission.
  • Enter all necessary information in the management system to process the transaction.
  • Coordinate with Compliance Officer and/or Operations Head for transactions that require compliance approval
  • Prepare bank deposit slips for all payments processed; balances workstation payment totals to bank deposits totals; places bank deposits in bank bags for armored car pick-up (where applicable), or personally deposits the payments at the identified bank and at the designated time.
  • Extract all remittance transactions at 10am, 2pm and 5pm daily and sends remittance transaction to the Philippine partner – Emoney Plus, Inc. (EMPI) for fulfillment to customer’s beneficiary
  • Perform End of Day function and produce end of Day report daily, for submission to finance.
  • Retrieve and review daily rejected transaction report from COASTAL end.
  • Coordinate with customer service to contact customers who provided us with wrong checking account information or insufficient funds within their checking account.
  • Coordinate with customer service and finance in sending delinquent customers to collection agency.
  • Assist compliance officer in investigating suspected fraudulent transactions.
  • Coordinate with customer service, and IT to blacklist customers who’s transaction was deemed fraudulent after complete investigation.
  • Work with finance to send blacklisted customers to collection agency.

II.  REMITTANCE SALES AND MARKETING SUPPORT

  • Implement all sales and marketing activities to increase awareness and customer base of the remittance center
  • Provide manpower support to Sales and Marketing during events.

III. REMITTANCE PROCESS AND SYSTEM ENHANCEMENT SUPPORT

  • Call and/or attend meetings to discuss process and system improvements for myRemit, with other
    operation units like Customer Service and IT.
  • Create CRF to request system enhancements for myRemit in GOMS.
  • Attend “Case” meetings to represent myRemit and discuss issues and problems encountered, as well as, solutions to resolve issues.

IV. DFI REQUIREMENT DOCUMENTATION SUPPORT

  • Coordinate with various departments to compile documentation required by DFI quarterly, semiannually,
    annually.
  • Collate, and write documents required by DFI during random audit.
  • Seek out bids from external auditors, and other vendors as maybe required by the business to meet DFI requirements.

V. CASES RESOLUTION AND OTHER ADMIN FUNCTIONS

  • Coordinate resolution of myRemit Cases in GOMS
  • Monitor myRemit Cases in GOMS to ensure resolution within agreed timelines
  • Prepare RFPs to pay vendors
  • Regularly monitor and maintain the right inventory levels for center supplies
  • Prepare service desk request for customer service or IT maintenance work
  • Disseminate information to customer service for any policy changes, etc.
  • Ensure proper care and usage of all equipment

VI. PROBLEM SOLVING AND OTHER

  • Make recommendations for product and process improvements, subject to the approval of Operations Head
  • Other tasks as may be assigned from time to time

QUALIFICATIONS:

Education: Bachelor degree in Banking and Finance or any related course.

WORK EXPERIENCE:

  • Minimum 2 years experience in any finance function.

Interested applicants must submit their resume through this email address:

hrna@abs-cbni.com

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Remittance Operations Specialist

(Will be based in Glendale, Los Angeles California)

General Job Purpose

The Remittance Specialist is responsible for the day-to-day operations of the remittance business, including, but not limited to all cash application efforts, payment issue resolutions for agents and customers.

The Remittance Specialist will handle agent statement of account rendition, account reconciliation, and other agent management activities related to collections, customer care and billing.

The Remittance Specialist will work closely with the Business Unit Head, other functional teams, in implementing a compliant remittance business environment.

KEY DUTIES AND RESPONSIBILITIES:

(List major functions or duties which the incumbent must perform to realize the position’s objectives)

Agent Management Activities

  • Provide/render agent statement of account
  • Reconcile remittance transactions vis-à-vis remittance system and other reports from different sources
  • Monitor agent receivables, accommodation limits, deposit schedules, funding settlements
  • Assist in billing and collection efforts

Customer Servicing

  •  Provide support to agents, partners, tie-ups in issue resolutions on all phases of remittance fulfillment.
  • Record and safekeep documents of remittance transactions considering compliance requirements.
  • Coordinate with clients on relevant and critical updates on their transactions and other concerns.
  • Assist in the formulation and implementation of company policies and procedures on customer servicing.

Core Operations

Backroom Operations Function

  •  Review Sales Reports of GOMS-MyRemit
  • Summarize GL Entries for Revenue to be sent to Shared Service for posting to SAP
  • Review, scan and send Accounts Payable Documents to Shared Service for posting to SAP
  • Review GL Entries from SAP
  • Prepare Settlement Report for EMoneyPlus, Inc. (EMPI) to support Wire Transfer of Funds
  • Reconcile EMPI Statement of Accounts and Charges vs company books
  • Compute the commission of remittance agents
  • Monitor and review receivables and payments made by remittance agents.
  • Ensure completeness of deposit slips and payments.

Backroom CS/Tellering Function

  •  Retrieve daily EMPI status update reports for disposition.
  • Inform EMPI of amendments of previous day’s transactions.
  • Prepare teller proof sheet
  • Cash count
  • Reconciliation of cash (cash count and debit card transactions
  • Review statement of account from EMPI and advise Finance Officer of funding requirements.
  • Responsible for vault operations. Open vault. Get cash from cash box inside the vault for daily revolving fund/picos box. Return cash in the cash box inside the vault.
  • Secure cash collection and remit daily collection to Remittance Specialist.

Operations Control and Risk Review

  •  Assist in the development and establishment of sound and compliant remittance business operational strategies, policies, procedures and systems.
  • Keep track of key and emerging business performance indicators, controls. and risk mitigation indicators.

Sales and Marketing Support

  •  Rate setting via coordination with EMPI and the company’s business unit head.
  • Advise agents of opening/initial/final rate to be used.
  • Check competitor’s rate and transmit the same to EMPI.
  • Update and send daily rate advisory (counter and entrance notices, and SMS blast to agents)
  • Provide marketing and sales with inputs on operational requirements.
  • Review and assess remittance products and services vis-à-vis operations standards.

Compliance and Governance

  •  Ensure that the remittance operations comply with applicable government regulatory agencies’ rules and regulations as well as internal company policies.
  • Provide inputs and feedback to Compliance Officer in updating compliance manual to incorporate operational issues and concerns.
  • Develop and recommend for approval remittance policies and procedures peculiar to the company’s business model(s).
  • Support all compliance regime efforts of the company.

QUALIFICATIONS

 A successful Remittance Specialist will work well with a team and have the ability to work independently with little or no supervision.

  •  Graduate of BS or BA degree, preferably Marketing, Business Management, Economics or Engineering.
  • At least 5 years of work experience in a General Management, Financial Management.
  • Preferably, with extensive exposure to banking and financial services-related businesses.

 COMPETENCIES

  •  Superb Management and Team building skills, with a predisposition to building consensus and achieving goals through collaboration rather than direct line authority.
  • Strong technical background in banking and financial services, preferably in a money service business.
  • A positive, results-oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done.
  • An extremely high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure.
  • Ability to establish immediate credibility among his/her peers; a professional who is respected for his/her product/market knowledge and technical expertise.
  • A fundamental commitment and good appreciation for solutions-oriented services. This is essential to effectively interact with other competency groups and specialty functional areas and leverage these resources as enablers.
  • A passion for excellence and the desire to have a significant impact on his/her clients’ businesses, the success of the territory, and the organization as a whole.
  • Unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior.
  • Strong interpersonal/communication skills with professional staff, senior level executives, and the business community at large.
  • Solid communications skills needed.

Interested applicants must submit their resume through this email address:

hrna@abs-cbni.com

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